Shipping Policy
At PostPlants Ltd, we take great care when packing and sending live plants. Our aim is to make sure your plants arrive safely, quickly and in the best possible condition.
Delivery Area
We currently deliver to addresses within the UK.
If we are unable to deliver to your address, we will contact you as soon as possible and issue a refund where payment has already been taken.
Dispatch Times
We aim to dispatch orders as quickly as possible.
Live plant orders are usually dispatched on selected working days to avoid plants being held in transit over weekends or bank holidays.
During busy periods, extreme weather or seasonal peaks, dispatch may take slightly longer.
Delivery Times
Delivery times are estimates and may vary depending on the courier, location, weather conditions and seasonal demand.
Once your order has been dispatched, you may receive tracking information where this is available.
Delivery Charges
Delivery charges will be shown clearly at checkout before you place your order.
The delivery charge may vary depending on the size, weight or value of your order.
Live Plant Delivery
Live plants are carefully packed to protect them during transit. However, plants are natural and living products, so they may need water, light and care as soon as they arrive.
Please unpack your plants as soon as possible after delivery.
PostPlants Ltd cannot be responsible for deterioration caused by delayed unpacking, unsuitable temperatures, lack of water, incorrect storage or poor aftercare once the order has been delivered.
Weather Delays
We may delay dispatch during extreme weather, including severe cold, heat, storms or conditions that could damage plants in transit.
If dispatch is delayed for this reason, we will aim to send your order at the next suitable opportunity.
Incorrect Delivery Details
Customers are responsible for providing a correct and complete delivery address when placing an order.
We cannot be responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address details.
If an order is returned to us because of an incorrect address or failed delivery attempt, we may need to charge an additional delivery fee to resend the order.
Missed Deliveries
If a courier attempts delivery and you are not available, it is your responsibility to follow the courier’s instructions to rearrange delivery or collect the parcel.
Live plants should not be left in depots, lockers or unsuitable conditions for longer than necessary.
Damaged or Poor-Condition Plants
If your plants arrive damaged, faulty or in poor condition, please contact us within 24–48 hours of delivery.
Please include:
• your order number;
• photographs of the plant;
• photographs of the packaging;
• photographs of the delivery label;
• a brief description of the issue.
Once we have reviewed the information, we will arrange a suitable resolution. This may be a replacement, refund or partial refund, depending on the circumstances.
Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery period, please contact us so we can investigate with the courier.
Where a parcel is confirmed as lost, we will arrange a replacement or refund.