Refund policy

Returns & Refunds Policy
At PostPlants Ltd, we take great care when selecting, packing and sending our plants. As live plants are perishable goods, they cannot usually be returned simply because you have changed your mind once they have been dispatched.
This policy does not affect your statutory rights.
Damaged or Poor-Condition Plants
If your plants arrive damaged, faulty or in poor condition, please contact us within 24–48 hours of delivery.
Please email us with:
your order number;
photographs of the plant, packaging and delivery label;
a brief description of the issue.
Once we have reviewed the photographs, we will arrange a suitable resolution. This may be a replacement, refund or partial refund, depending on the circumstances.
Change of Mind
Because live plants are perishable and can deteriorate quickly once dispatched, we are unable to accept returns or offer refunds for change-of-mind purchases of live plants.
Orders may be cancelled before dispatch. If your order has not yet been packed or dispatched, we will cancel it and issue a refund.
Non-Plant Products
For non-perishable products, such as accessories or other goods, you may contact us within 14 days of receiving your order if you wish to return an item.
Returned items must be unused, in their original packaging and in resaleable condition. Unless the item is faulty or incorrect, the customer is responsible for the cost of return postage.
Incorrect Items
If we send you the wrong item, please contact us within 48 hours of delivery with your order number and photographs. We will arrange a replacement, refund or another suitable solution.
Refunds
Approved refunds will be made to the original payment method. We aim to process refunds within 14 days of agreeing the refund or receiving any returned goods, where a return is required.
Plant Care After Delivery
Live plants should be unpacked as soon as possible after delivery and cared for according to their needs. We cannot be responsible for deterioration caused by delay in unpacking, lack of water, unsuitable temperatures, incorrect planting, poor aftercare or damage after delivery.
Contact Us
To request help with a return, refund or damaged delivery, please contact:
PostPlants Ltd
Email: 
Address: